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Negatives: The pick up method was so unorganized. Even with aquiring a reservation for a specific vehicle, we ended up advised they run out. After we expended forty minutes confirming, we walked out to seek out Yet another pair going to push away in the vehicle we rented.

Professionals: The on-airport rental car or truck lines were great, and we surely saved time by having over the Fox van and likely for their site the place we ended up first in-line.

Downsides: I won't ever use this corporation once again. We waited in line for one hour and quarter-hour on the airport for them to tell us that we had rented from a different site even though we had put in Miami airport when we produced the rental reservation and that they had no autos to present us.

Negatives: I took an uber to pick up my rental. When I arrived, there have been no workers in sight. I waited 10 minutes ahead of an employee arrived in to help. He commenced inquiring me issues like what kind of car I drive in your house, what my insurance company policy was, when I got to Miami and when I was leaving - It had been strange. He then mentioned that he couldn't hire me the vehicle since I was selecting it up on a day that I failed to get there in Miami.

... And I will never lease from this organization and anybody in their ideal thoughts really should just stay away from renting anything from them in Miami . Or anywhere most likely .....

Cons: Really gradual check in, waited in line 20 minutes. Needed to hunt for Greenback rep for 5 minutes in garage. Did not Possess a whole measurement sedan as requested. Asked for high quality sedan, none obtainable. Trapped with small SUV rep claimed was an improve.

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For that reason, we needed to return it. Greenback offered an up grade (there have been no other Whole sized autos to pick from) and after that they wouldn't allow us to go away since we ended up leaving in an upgrade. Support was inadequate. Will keep away from Later on.

Downsides: The agent on the counter informed us that the auto we experienced reserved (mid-sized motor vehicle) was not out there, and informed us our only selections have been to wait an undetermined amount of time for an additional a single, or to pay for an additional charge for an SUV. The agent was unwilling to find us a comparable car or truck to what we booked. Just after making contact with EZ’s consumer customer care around the phone, we had been educated that the counter agent was not permitted to upcharge us for another vehicle primarily based upon the fact that we experienced reserved a different 1 and they “didn’t have it there at enough time”.

We complained to the individual at the rear of the Thrifty counter in the parking lot, but there was pretty much no acknowledgement beyond "Be happy to Get hold of Thrifty at this number". We also complained in regards to the incidents to the employee within the desk for the airport level, and the worker just checked out her Personal computer, and did not say just about anything besides "Sorry, yeah, that's how it is. I haven't any power in excess of that." -Extremely inadequate customer service with the protracted wait soon after landing (near to an hour or so), to another wait when returning the vehicle, to yelling at The client from over the car parking zone, after which none of the workers caring/empathizing with the inconvenient and unprofessional problem. It is obvious that the staff usually are not properly-managed, They may be understaffed and Definitely not skilled to deal with purchaser issues. We learn the facts here now have never ever had such a weak expertise with any of The variability of other rental motor vehicle businesses that we typically use. We will DEFINITELY not be utilizing Thrifty all over again, and may be advising Anyone we know to stay clear of them.

We complained to the individual driving the Thrifty counter within the car parking zone, but there was virtually no acknowledgement beyond "Be at liberty to contact Thrifty at this selection". We also complained regarding the incidents to the employee at the desk with the airport amount, and the worker just looked at her Pc, and didn't say anything besides "Sorry, yeah, which is how it is. I haven't any energy over that." -Exceptionally poor customer care in the protracted hold out following landing (near to an hour or so), to a different hold out when returning the vehicle, to yelling at The client from over the parking zone, and afterwards none of the workers caring/empathizing With all the inconvenient and unprofessional condition. It is clear that the workers usually are not effectively-managed, They are really understaffed and absolutely not properly trained to cope with customer problems. We have never had this type of very poor expertise with any of the variety of other rental automobile organizations that we usually use. We will DEFINITELY not be utilizing Thrifty again, and will be advising everyone we know to keep away from them.

plug in that tire, I inspect the vehicle and marc the many scratches but the truth is I never ever glimpse the tires I've rented vehicle again and again And that i employed Greenback numerous situations in advance of I by no means have such a awful expertise

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Drawbacks: The front desk agent on the airport was Terrible. He did not reveal something and After i requested in detail what the charges are for he obtained impatient and saved sighing and commenced having indignant